Account Executive at Netcom Africa Limited

Location: Victoria Island, Nigeria

Summary

• This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.

Key Duties & Responsibilities

• Administrative support for Account Managers.
• Management of client account details and ensuring they are up to date (KYC)
• Ensure that record databases are updated and maintained
• Initiate / Prepare Service Activity Requests and Proposals for AM
• Provide periodic sales report for the attention of head, Business Solutions.
• Follow up with SAR and update Account Managers.
• Follow up with client issue and ensure appropriate closure.
• Take charge of departmental requisitions, receive and issue materials
• Receive and distribute department mail
• Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department
• Contribute to the creation of a proactive and responsive Admin unit within the department

Relationship Mgt – internal (liaise, collaborate):

• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
• Day to day operational business solutions interface between departments
• Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.
• Ensure SLA are all updated and documented
• Daily meetings with Account Managers in the team to discuss closed and ongoing deals
• Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement

Education and / or Professional Qualification

• Undergraduate degree qualification essential.
• Accreditation to professional bodies
• Certified Office Administrator, OND, HND & BSC
• Minimum of 3 years post qualification experience

Essential Skills / Knowledge:

• Experience with both Microsoft operating system and the Apple operating system
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings

Desirable Skills / Knowledge:

• General knowledge of  ICT solutions
• Knowledge of Nigerian Telecoms Market
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point