Proven experience with Mystery shopping- particularly video mystery shopping
Proven ability to analyze and interpret quantitative and qualitative
13 January, 2014
About Customer Centricity Limited
At Customer CentriCity Limited, we believe that achieving Total Customer Experience (TCE) leads to sustainable profitability. In other words, we drive a business philosophy which maintains that total marketing can only be achieved when, "We go round the customer twice.”
This philosophy is evident in the work we do especially in our Organisational Development modules. They are specifically tailored to ensure that our clients receive quality services suited to the organisations corporate brand expression.
We have the perfect formula! 360 degrees + 360 degrees=720 degrees of Total Customer Experience.
We are a lot of things. We do a lot of things. We say a lot of things. But we have one singular belief that drives and motivates us...The CUSTOMER! Our 720 degrees philosophy has easily become our raison d’Ãªtre. It reinforces the need to engage the customer, not just through conventional external advertising, but also through the most impactful and sustainable channel of experience delivery...the PEOPLE.
Customer CentriCity Limited is a full service Business Communications and Human Performance Improvement Organization. We were first incorporated in March 2005 and launched into full operations in April 2007, convicted to bridge the gap in communications borne out of the separation of marketing concepts and the 'people value’ element. Thus, our firm has competencies in all aspects of Business Communications, including Brand Activation and Internal Branding; Organisational and Talent Development; and Research and Insights. Our practice is complemented by a very active training unit whose services are widely engaged by our clients in sectors including Finance, Hospitality, Leisure, Energy, Entertainment , Real-Estate, Tobacco and Education.