Vigilance Strategy & Monitoring Officer at Ikeja Electricity Distribution Company

Reporting To: Vigilance Strategy & Monitoring Specialist

Role Purpose
Will be part of a team responsible for field activities in line with the strategic objective to reduce unbilled energy.

Responsibilities

• Responsible for field activities aimed at reducing unbilled energy.
• Provide insight for team operations through statistical analysis of customer data to drive field activities at identifying revenue and energy leakages.
• Supervise technical gangs in carrying out safe diagnostics on meters, disconnection and reconnection of customers.
• Conduct investigation of whistleblowing on illegal use of electricity and provide reports to stakeholders.
• Periodic customer meter recertification and DT validation exercises for energy accounting.
• Enforce sanctions on consumers resorting to theft or illegal use of electricity in line with regulatory provisions.
• Provide support for weekly and monthly reporting of team’s activities for performance management.
• Periodic compliance reviews on both customer and field commercial staff to ensure compliance to company policies.
• Examine the existing procedures that provide opportunities for inefficiency and malpractices and implement remedial measures.
• Escalate all cases of non-compliance and monitoring all escalated issues/complaints for resolution.
• Joint responsibility for commercial loss reduction initiatives.
• Provide commercial loss reports of the Business Unit to management.
• Comply with Quality Management System / Operational Health & System requirements and applicable regulations relating to assigned jobs.
• Carry out any other duty as requested by the Head Revenue Protection and Enforcement Unit, Team Lead Vigilance and BU Vigilance Specialist. 

Minimum qualifications

• This role requires a first degree/HND in Engineering, Technology (limited to chemical, electrical, civil, production and mechanical), Physics, Mathematics
• This role requires 0-2 years technical work experience 

Technical Competencies

• Familiarity with technical field work, use of work tools and personal protective equipment.
• Knowledge of the various types of electricity metering infrastructure.
• Knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Knowledge of various forms of meter manipulations and other forms of energy theft

Behavioral Competencies

• Communication skills (Written & Oral)
• Discipline & Integrity
• Attention to detail
• Ability to influence others
• Good Intuitive and observatory skills
• Good listening and questioning skills
• Planning and Organizational Skills