Telesales Intern (Yoruba, Igbo, Hausa or Nupe Speaker) at Engie Africa

Location: Victoria Island, Lagos

Key Responsibilities

• Maintain accurate call logs and accurate reporting and qualify leads
• Converse with sales leads in English or their indigenous languages (Yoruba, Igbo, Hausa or Nupe)
• Close Quality Sales via telephone
• Ensure the correct and right customer education is given to all potential customers.
• Ensure customer records are stored on DB and data confidentiality is observed throughout the customer application process.
• Build repeat sales through strong customer relationships, rather than using high-pressure sales techniques.

Deliverables and Activities

• Conduct follow-up calls with new and recent customers, in line with Engie Energy Access’ guidelines and policies.
• Conduct Outbound Calls to new or existing upselling customers.
• Prove commercial and financial awareness of product bundles in completing assigned tasks.
• Complete assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Seek opportunities to learn and develop within Engie Energy Access and through training.
• Analyse the sales funnel: Identifying the potentiality of outbound and inbound calls, and where they are in the sales funnel.

Qualifications

• Candidates should possess an HND qualification with 0-2 years work experience.