Technology Assistant (Technology Support) at The American International School of Abuja

Reports To: IT Director

Position Description / Overview

• The Technology Assistant is responsible for performing tasks related to the use of technology on campus.
• The primary responsibilities will be managing the intake of malfunctioning devices, performing initial diagnosis, and resolving minor issues as well as assisting with CCTV system management and maintenance.
• The Technology Assistant must exhibit an ability to positively and collaboratively work with the administration, staff, parents, and students.

Principal Duties and Responsibilities

• Maintain records of all devices; functioning devices, malfunctioning devices, symptoms, fixes, etc.
• Assist staff and students in addressing technology-related issues
• Coordinate the maintenance and support of school CCTV system
• Perform routine maintenance of technology equipment follow up and correct any problems that are detected and notify supervisors of any updates that are needed
• Troubleshoot technology problems as they occur - identifying, resolving, and/or correcting various system errors or failures
• Address problems in hardware, software, network, and/or procedures
• Keep an accurate and up-to-date logbook of all maintenance and repair work, indicating the problem, location, resolution, and any follow-up that is needed
• Assist with sending out equipment for repairs, if necessary, including estimates and follow-up documentation
• Process and assemble new technology equipment
• Preview and install new software
• Train users in the operation of new or modified systems and programs
• Any additional duties or responsibilities as assigned by the immediate supervisor.

Job Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, or Technology required
• Three (3) years of experience with technology systems required
• Previous experience working in a school or education environment preferred.

Desired Skills and Abilities:

• Knowledge of Apple products including iPad, MacBook and Apple TV
• Highly skilled in keeping detailed records
• Work effectively with children
• Operate and maintain a variety of technological equipment
• Communicate effectively with others
• Exhibit a high degree of professionalism in interacting with all stakeholders of the school community (administration, teachers, students, parents, support staff)
• Function within the framework of the school environment (class periods, bell schedules)
• Possess excellent organizational skills
• Manage and prioritize a variety of requests and tasks.