Technical Support Officer - Entry Level at Arit of Africa Limited

Responsibilities

• Responding to support tickets from clients and colleagues within agreed Service Level Agreements
• Resolving support tickets in a fast and professional manner
• Keeping support requester updated on the progress of resolving their support ticket
• Actively comment your work for each support query and forwarding SLA quotations to clients and accounts department for effective billing

Requirements

• BSc in Computer Science
• Stakeholder Management skills
• Customer service skills
• Effective technical support skills
• Proficient with Microsoft Office tools
• Proficient with Typo3, Team Viewer and other technical support tools
• Minimum of 2-years IT sales experience
• Good presentation skills
• Good communication skills
• Good people management skills
• Effective time and process management skills