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  • Posted: Jul 29, 2020
    Deadline: Aug 21, 2020
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    Arit of Africa Ltd is a world-class IT services organization that specializes in the deployment of high-end IT systems, solutions and services. We are a customer-centric organization providing a range of solutions to meet the demands and challenges of our customer. We have an in-depth understanding of the Nigerian market and are therefore conversant with...
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    Technical Support Officer - Entry Level

    Responsibilities

    • Responding to support tickets from clients and colleagues within agreed Service Level Agreements
    • Resolving support tickets in a fast and professional manner
    • Keeping support requester updated on the progress of resolving their support ticket
    • Actively comment your work for each support query and forwarding SLA quotations to clients and accounts department for effective billing

    Requirements

    • BSc in Computer Science
    • Stakeholder Management skills
    • Customer service skills
    • Effective technical support skills
    • Proficient with Microsoft Office tools
    • Proficient with Typo3, Team Viewer and other technical support tools
    • Minimum of 2-years IT sales experience
    • Good presentation skills
    • Good communication skills
    • Good people management skills
    • Effective time and process management skills

    Method of Application

    Interested and qualified candidates should send their CV to: careers@aritofafrica.com using the Job Title as subject of the email.

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