Technical Product Support Officer at Alfred & Victoria Associates

Job Category: Digital business
Job Sector: VAS Telecoms, Gaming Solutions,
Position Type: Full time
Reports to: Product Lead

Job Summary & Purpose

• We are looking for a technically savvy individual with a product mindset to help us continue to grow and launch new features and services.

Responsibilities

• Assist in the deployment of new products and analyze changes on incremental enhancements for existing products.
• Participates in test planning and performs acceptance on completed use cases during development cycle.
• Work with the quality assurance team to ensure that delivered system is properly tested and meets the product requirements.
• Work with the product design team to understand product feasibility and limitations.
• Work with Product Managers in promoting products to improve sales and revenue.
• Work with Technical writers on end-user and system documentation, review documentation.

Requirements

• Academic Qualification: Bachelor's Degree in Computer Science or any related field.
• Experience: Minimum of 3 years of work experience in a similar role

Key Skills & Competencies:

• Knowledge of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint).
• Excellent analytical and problem-solving skills.
• Superb oral and written communication skills.
• Exceptional attention to detail and organizational/project management skills.
• Strong technical aptitude, demonstrated by proficiency in some technical skill (preferably related to web content/programming or data analysis).
• Understand customer needs and gather product requirements to improve engagement.
• The ability to work under pressure and adapt to change.
• The ability to balance customer needs against the company’s vision.

Benefits

• Excellent pay package
• Training & development
• Performance bonus
• Sane work environment
• Daily Lunch.