Team Member, Remittance and Collection Support at United Bank for Africa (UBA)

About the Job

• Interested in joining the UBA Tribe? We are looking to hire a talented and experienced individual.
• The ideal candidates must be conversant with the following:
  • Remittance Market trends especially in the financial technology industry  
  • New Product Development
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
  • Trend monitoring for transactions performed on the various Ecommerce solutions.

Job Objective(s)

• Provide technical support for all collections and remittance platforms (Issue resolution, platform maintenance and upgrades etc.)
• Facilitate and drive projects that enhance and increase the capacity of the collections and remittance platforms and in turn increase revenue
• Monitor and report all performance trends on the platforms (Count, Volume, Uptime, Downtime etc.)
• To ensure all routine/periodic housekeeping functions are carries out as at when due  
• Vendor Management - Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable.

Responsibilities
Daily Technical Support functions:

• Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
• Routine housekeeping - Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
• Update Platform Checklist that contains all specific to be carried out on each platform on said dates
• Ensure the platforms are up and functional at all times
• Ensure all user platforms are optimised and functioning optimally
• Escalate all issues to the team lead in a timely and explicit manner

Product and Project Management:

• Track Project Management deliverables to ensure all milestones are delivered and project remains on track
• Ensure timely development and deployment of innovative solutions for the unit
• Ensure that vendor related projects are monitored strictly to meet set deadlines  
• Engage stakeholders to understand requirements when developing solutions for the various units.

Income and Revenue Tracking:

• Monitor fraud prevention solutions across all collections and remittance platforms.
• Ensure all Income are configured properly at set-up and captured for all Collections and remittance products

Reporting:

• Provide Performance reporting and analytics (Count. Volume and Revenue). Analyse and interpret customer behaviours and patterns to increase retention
• RoA weekly achievements report  
• Weekly Review and reporting of projects, Issues and collection mandates
• Group Digital Banking Monthly Performance Report
• Group Digital Banking Monthly Channel Adoption Report
• Review daily transaction status reports to identify reasons for failures and ways to avoid them
• Provide AD HOC reports when required

Educational Qualifications

• Minimum of 2 years’ experience in the banking sector or any related technology field.

Desired Skills:

• Product Management
• Business Analysis
• High analytical approach
• Data presentation and trend analysis
• Technically capable
• Customer experience and issue resolution
• Team leader and team player
• Interpersonal relationship management
• Proactive and able to work smart on own initiative