Team Lead; Agent, Merchant Onboarding and Field Services at Accelerex Network Limited

ROLE SUMMARY:

Individual will serve as Team Lead Agent, merchant onboarding and field services. To strategically drive the acquisition, onboarding and management of Agents, Merchants and activities of the agent network development team.

Responsibilities

• Strategy
• Provide operational business support to the Agent network
• Manage the POS asset base of the scheme.
• Manage the PTSP, Insurance and logistics partnerships for the POS asset and the Agent network.
• Identifies and reports Business and Operational risk related to POS in the field.
• Coordinate to develop and maintain standard operating procedure manuals for all activities related to POSs at agent and merchant locations.

Business

• Manage the daily operational activities and requests from the Agent Relationship officers and direct sales (RMs & State coordinators)
• Manage the relationship with agent, PTSP and other partners.
• Manage engagements with partners on insurance for Agents and POS terminals.
• Manage engagements with logistics partners for dispatch/distribution of POS terminals and other Agent support/branded collaterals.
• Supervise complain handling on POS terminals and coordinate engagement of PTSPs for repairs/replacement of POS terminals.
• Coordinate development and maintenance of standard operating procedure manuals for all activities related to POS (Merchant and Agent).
• Manage product-related support, feedback, and inquiries
• Work with the Admin unit and Agent network team to ensure production, storage and distribution of Agent branding collaterals.
• Supervise taking delivery of marketing merchandise for community activations/ awareness programs.
• Supervise maintenance of inventory and reconciliation reports on all Agent Banking collaterals and merchandise
• Coordinate provision of Agent Banking inventory reconciliation reports required by internal stakeholders
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
• Collation of reports from all regions.

Leadership

• Provide visible leadership to the Agent network development team.
• Set clear, realistic and measurable target for agent network officers.

Qualification and requirement

1. Bachelor’s Degree in any discipline.
2. At least 4 years’ experience in a similar role in a reputable fintech, Mobile Money Operator firm.
3. Additional qualifications will be an added advantage.
4. Acute knowledge of mobile money and Agency banking industry.
5. Excellent customer and people relationship management skills.
6. Strong Interpersonal skills.
7. Good Communication skills - verbal and written.
8. Problem analysis and solving skill.
9. Strong Business intelligence skill
10. Good knowledge in MS Office.
11. Ability to work under time constraints and adapt to change