Social Media / Community Manager at Kaplo Africa

Job Summary

• We are seeking a Community Manager to build, engage, and manage our community across various platforms. 
• This role involves fostering strong relationships with customers, partners, and stakeholders while driving brand awareness and engagement. 
• The ideal candidate should have excellent communication skills, experience in community building, and a strategic mindset for audience growth.

Key Responsibilities
Community Engagement & Growth:

• Develop and implement strategies to grow and engage the community.
• Foster meaningful interactions by responding to comments, messages, and discussions.
• Organize and moderate community events, webinars, and discussions.

Content & Communication

• Create and curate engaging content (posts, newsletters, and updates) for the community.
• Monitor trends and conversations to keep content relevant and engaging.
• Ensure brand messaging aligns across all community platforms.

Relationship Management

• Build strong relationships with community members, influencers, and key stakeholders.
• Act as a bridge between the company and the community, gathering feedback and insights.
• Collaborate with internal teams to relay community needs and suggestions.

Analytics & Reporting

• Track engagement metrics and provide insights on community growth.
• Analyze community feedback to improve engagement strategies.
• Prepare reports on key performance indicators and engagement trends.

Requirements

• Education: Bachelor’s Degree in Communications, Marketing, Business, or a related field.
• Experience: 3+ years in community management, social media, or related roles.

Skills:

• Strong written and verbal communication skills.
• Ability to engage and grow online and offline communities.
• Experience with social media management and community engagement tools.
• Analytical mindset with experience in tracking engagement metrics.

Preferred Qualifications:

• Familiarity with CRM, social listening, or community management tools.