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  • Posted: Mar 23, 2020
    Deadline: Not specified
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    We are a licensed broadband communications company dedicated to providing suitable connectivity solutions for any business. We leverage on a unique combination of industry experience and expertise to offer a bespoke service to well-grounded businesses. e.Stream Networks Limited uses the latest communications technology to ensure that effective communicati...
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    Shop Sales Executive

    Location: Surulere, Lagos
    Reports to: Team Lead Sales Lte

    Job Purpose

    • The Shop Sales Executive is responsible for attending to walking-in customers to resolve complains and queries.
    • He / She is to ensure the smooth operation of the shop and also increase the foot fall (store traffic) in order to optimize profitability.

    Duties and Responsibilities
    Technical / Analysis and Problem Solving:

    • Reports buying trends, customer needs, profits etc.
    • Ability to deal with customers and resolve issues in a positive way.
    • Customer Focus
    • Giving product demonstrations to prospects
    • Ensure high levels of customer satisfaction through excellent service delivery
    • Maintaining cordial relationship with dealers and customers
    • Maintaining outstanding store condition and visual merchandising standards
    • Interpersonal, Relationship Management & Collaboration
    • Escalate customer impacting issues not within control to his/her line manager.
    • Prompt resolution of customers’ complains and queries by liaising with appropriate unit.

    Financial Management:

    • Daily cash collection and remittance.

    Requirements
    Education & Work Experience:

    • National Diploma (ND in IT, Social Science, Art, Engineering or relevant discipline)
    • Minimum of 1 to 2 years’ experience in sales and marketing.

    Competency, Skills & Certifications:

    • Market Intelligence
    • Proficiency in Microsoft Suite
    • Consultative Selling
    • Advance Negotiation skills
    • Shop Management Skills
    • Business Communication
    • Presentation Skill
    • Relationship & People Management
    • Willingness to learn and be trained.
    • Positive attitude.
    • Excellent Communication skills
    • Multi-tasking.
    • Integrity
    • Listening Skill.

    KPAs:

    • Growth in subscriber’s base
    • Create high level customer experience/customer satisfaction
    • Client acquisition Rate.
    • Target vs Achievement- Daily, Weekly, Monthly and Quarterly.
    • BTS Fill Through.
    • Customer relationship management.
    • Sales Achievement.
    • Strict compliance to eStream administrative policy.
    • Strict compliance to eStream ISO 9001:2015 Procedures.

    Working Conditions

    • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
    • Physical requirements
    • This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the both physical and mental demands.

    Method of Application

    Interested and qualified candidates should forward their Applications to: careers@estreamnetworks.net using the Job Title as the subject of the email.

    Note: Only qualified candidates will be shortlisted.

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