Service Technician (Software Solutions) at Tenaui Africa Limited

Job Description

Tenaui Africa Limited is looking for a highly skilled  Service Technician where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

Job Functions/Responsibilities

• Manage customer service requests from installation, diagnosing machine faults, repairing the equipment, final inspection, and testing.

• Perform onsite installation of machines, network connection and end user training.

• Repair and maintain our customer's office equipment to a suitable standard of proficiency.

• Assist IT Tech team and Managed Service customers with remote support.

• Assist Sales teams with pre and after sales support.

• Reporting to the MPS Manager.

• Maintain high levels of customer service and satisfaction also contributing to retention of existing MPS customers.

• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.

• Showcasing strong customer communication and satisfaction skills.

• Maintaining the performance of assigned machines.

Requirements/Qualifications

• B.Sc. in Computer Science / Engineering, Electrical / Electronic Engineering or related field.

• Additionally, the successful candidate will have great problem-solving skills, communication skills and excellent time management skills.

• Experience in uniflow and papercut managed print solutions industry is preferred and essential.

• Prior experience in maintenance and repair of copier office equipment preferred(Canon, HP,  Sharp, and Xerox experience is a plus).

• Excellent customer service and communication skills.

• Ability to troubleshoot and think independently.

• Knowledge of Basic Networking.

• Computer and analytical skills.

• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.

• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.

Salary: Attractive.