Service Monitoring Officer at Kuda Bank

Role Overview

• We are looking for a proactive and self-motivated Service Monitoring Officer to support the day-to-day running of the Kuda Technology IT estate.
• In a nutshell, we have a lot of technology services, and need a person who will be responsible for monitoring all of that.
• The ideal candidate should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
• You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the team, whilst taking every advantage of the learning opportunities that will be a core part of the role.
• We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to support, administer and enhance the systems and processes accordingly.

Roles & Responsibilities

• We are looking for a Service Monitoring Officer to join our team and be responsible for measuring, tracking, analyzing and reporting on service performance metrics and providing recommendations to improve service levels.

The responsibilities include but are not limited to:

• Monitoring Implementation
• Reporting on availability & performance of all technology services
• Carry out competitor/industry analysis to keep abreast of service trends and also recommend appropriate intervention to enhance our service offerings
• Analyzing existing IT systems and providing improved solutions
• Collaborating with technical staff to create strategic plans to deliver services
• Analyzing clients’ issues and developing plans to mitigate them
• Keeping abreast of developments in the technological sectors
• Delivering in a fast-paced, rapidly changing environment.

Requirements

• Experience in a similar role
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Research methodology, analysis & interpretation
• Understanding of a full range of Kuda’s products
• Knowledge of regulations governing the management of financial services
• A broad understanding of the bank’s procedures and policies and Computer literacy
• High degree of intelligence, communication, and analytical skills.

Benefits
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance.