Service Level Coordinator at Hobark International Limited (HIL)

Locations: Port Harcourt - Rivers / Abuja / Lagos
Job Type: Permanent

Job Description

• Lead all project ICT initiatives and deployment.
• Ensure that all members of the infrastructure and service support team fully understand their roles/responsibilities and how their performance will be measured.
• Ensure that all members of the ICT infrastructure and service support team are fully aware of objectives and they all understand how their input contributes to these objectives.    
• Provide timely reports on service issues and escalate to ICTM in a timely manner
• Establish effective communications within the ICT sub team which ensures an open flow of communication upwards, downwards and sideways.   
• Maintains close relationships with cross functional colleagues across the group.
• Develops and maintains effective working relationships with the leadership team of the group. 
• Continuously seeks for opportunities to improve system performance through technology and working practices.
• Challenges conventional thinking through analysis and comes up with better/cheaper/faster alternatives.

Requirements

• Bachelor's Degree in Computer Science, Engineering or any other numeric discipline.
• ITIL v3 Certifications
• Microsoft Environment Certifications (MCSE,
• Project Management Certifications
• Microsoft Azure related Certifications
• Microsoft 365 Certification
• Candidate should have a high level of supervisory and inter-personal skills.
• IT Service delivery and Infrastructure management techniques to enable the candidate maintain existing IT infrastructure and manage the IT support services team, foster innovation and ensure that IT supports the business adequately.

Primary Skills:

• B.sc Computer science/ Engineering/other numeric discipline, ITIL v3, MCSE, Microsoft Azure related, Microsoft365, Project Management