Service Fulfillment Engineer at IpNX Nigeria Limited

Purpose: To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

KPIs

• Corporate/FOS Incident Management
• Preventive Maintenance
• Implement an FTTH Monitoring application to improve MTTR for faults
• Report Management

Key Competencies

• Technical Site Survey (TSS) on the fiber & microwave radio platforms. Using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new projects.
• FTTH implementation and troubleshooting.
• Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
• Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
• Provide technical expertise and leadership in the area of IP network design, implementation, optimization and maintenance to support voice, data and/or video networks in differing stages of development.
• Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.

Educational Qualification 

2.2/ Upper Credit Minimum in Computer Science, Computer Engineering, ICT, Elect/Elect, Telecommunications Engineering etc 

Experience

2-3 years