Service Executive (Management Information Service) at SIMS Nigeria Limited

Location: Ikeja, Lagos

Job Description

• The ideal candidate must be analytical, proactive and result-oriented. In addition, he must be trustworthy and accountable.

Core Responsibilities

• Support NSM on day to day operational activities-report sharing and follow up with SVCs.
• Support NSM for approvals and customer database management.
• Report compilations-KPI Performance/Supply spare parts status/safety stock, etc.
• Responsible for follow up with SVC email & social media escalation closures.
• Responsible for cannibalization/replacement/local purchase document verification.
• Responsible for maintenance of trade issue database & tracking.
• Responsible for performance reports of service KPI on daily, monthly, quarterly, half-yearly and yearly basis.
• Work effectively as part of a team to achieve individual, team and organizational objectives.

Key Responsibility Areas:

• Operational Support to NSM.
• Performance reports of service KPIs on a daily, monthly, quarterly, half-yearly and yearly basis.
• Daily dashboard of DWR.
• Cannibalization/replacement verifications.
• Providing strong reporting and analytical information support to the service team.
• Generating both periodic and ad hoc reports as needed.

Requirements

• Bachelor's Degree or equivalent
• Minimum of 5 years experience in MIS data management-Customer service Department.
• Proficiency in the use of Microsoft office applications Ц MS Excel, Word and Powerpoint.
• Strong analytical, numerical data management skill.
• Should have the ability to work with a team and have time management and organizational skill.
• Should be result oriented and have immaculate credentials of honesty and integrity.
• Proficient in verbal and written communication skills.
• Proficient in reporting and data management of service operations
• Customer relationship management
• 30-35 years