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  • Posted: May 13, 2022
    Deadline: May 20, 2022
  • Sproxil uses mobile technology to combat counterfeiting and increase brand equity with innovative, consumer-focused product protection and targeted marketing solutions. Its award-winning Sproxil Defenderâ„¢ technology drives revenue and engages consumers at point of sale through brand assurance, fraud protection, and loyalty rewards. Sproxil...
    Read more about this company


    Service Delivery Executive

    Roles and Responsibilities

    • Establishes and monitors adherence to project management and service delivery as well as planning & control standards
    • Ensures products and services are purchased in the most cost- and time-efficient manner
    • Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
    • Ensures the delivery of services to customers within the agreed scope of work and timeline
    • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
    • Provide accurate documentation of project and services delivered to customers
    • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
    • Develops full-scale project execution plans and related communication documents
    • Ensure projects are delivered within scope, cost and time committed to customer
    • Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
    • Develops and delivers progress reports, requirements documentation and presentations where necessary
    • Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades
    • Provides accurate and weekly reports to the Head of the unit on performance of the service delivery

    • Maintain high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary

    Requirements for the Role

    • A Bachelor’s degree in Marketing, Business Management or any discipline
    • Minimum of 3 years related experience in the pharmaceutical industry, ICT or FMCG sector
    • PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable

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