Service Delivery Executive at Sproxil

Roles and Responsibilities

• Establishes and monitors adherence to project management and service delivery as well as planning & control standards
• Ensures products and services are purchased in the most cost- and time-efficient manner
• Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
• Ensures the delivery of services to customers within the agreed scope of work and timeline
• Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
• Provide accurate documentation of project and services delivered to customers
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer
• Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
• Develops and delivers progress reports, requirements documentation and presentations where necessary
• Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades

• Provides accurate and weekly reports to the Head of the unit on performance of the service delivery

• Maintain high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary

Requirements for the Role

• A Bachelor’s degree in Marketing, Business Management or any discipline
• Minimum of 3 years related experience in the pharmaceutical industry, ICT or FMCG sector
• PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable