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  • Posted: Mar 17, 2023
    Deadline: Mar 31, 2023
  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company


    Service Advisor

    Role Objectives

    • A service advisor typically works in a car dealership and acts as the liaison between customers and the service technicians.
    • The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns.

    Essential Duties

    • Greeting customers and directing them to available mechanics
    • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
    • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
    • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
    • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
    • Manage and oversee the dealership’s workflow and schedule
    • Call customers to advise them about service changes or car pick-up times
    • Maintain positive customer relationships to ensure repeat business

    Qualification and Experience

    • An associate's Degree in Mechanics or a related field may be advantageous.
    • Experience in the automotive field may be advantageous.

    Required Skills:

    • Proven work experience as a Service Advisor or similar role
    • A strong understanding of automotive technology and the automotive industry
    • Proficiency with industry-specific software
    • Excellent customer service, interpersonal and communication expertise
    • Strong organizational, decision-making and problem-solving skills
    • Relevant training and/or certifications as a Service Advisor

    Method of Application

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