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  • Posted: Jul 29, 2021
    Deadline: Aug 13, 2021
  • Heartland Alliance International in Nigeria works at the intersection of health and human rights, to provide HIV prevention and human rights protection services to most at-risk populations (MARPs), by sensitizing and building grassroots support organizations in the country. Heartland Alliance International’s work in Nigeria builds on regional expert...
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    Senior Program Officer, Clinical Quality Assurance

    Job Summary

    With technical support from the Program Manager, incumbent is responsible for and ensures acceptable medical standard of care and benchmarks including a plan of care in accordance with national guidelines and international best practices is provided for all clients seen at the One Stop Shops (OSSs).

    Essential Duties, Responsibilities and Deliverables

    • Coordinate the implementation of all clinical related activities within and outside the One Stop Shop (OSS).
    • Ensures clinical related services are provided within and outside the OSS in an ethically, legally, and morally sound environment for the benefit of the clients.
    • Drive the enrolment and retention of all HIV positive clients into care, treatment, and support services.
    • Serves as focal person for ART enrolment.
    • Provide technical and logistical support to the FSPs.
    • Assist in the provision of care, treatment, and support services for HIV positive clients at the field level.
    • Assist in the implementation of add-ons clinical interventions and management of co-morbidities among KP PLHIV.
    • Assist in the provision of STI management services at the field office level.
    • Assist in the coordination of HAN trauma informed mental health services at the field level.
    • Responsible for regular State clinical data quality analysis and ensure action points are implemented.
    • Actively support the Program HIV prevention teams to develop strategic work plans and monitor progress, identifying challenges and supporting the identification of solutions.
    • Serves as focal person for quality assurance and control for service delivery interventions for Key Populations in the zone.
    • Provide support to HAN OSS/DIC in the state, including interacting with site clinical team, M&E focal points; ensuring quality assurance and control in the delivery of HIV treatment services at the OSS and using other forms of decentralized models.
    • Work with the Zonal team and Local Implementing Partners to support the correct implementation and use of HTS, STIs and ART monitoring and evaluation tools, and adherence for complete, correct, and timely reporting.
    • Ensure that the quality of program/project activities in the zone adheres to SOPs by putting up appropriate mechanisms to ensure quality.
    • Assist in the development and maintenance of computerized data capture of the program and provide technical assistance and training to the staff at the zones responsible for data entry in conjunction with other team members.
    • Work with relevant technical staff to disseminate guidelines, tools and procedures that will support the achievement of quality service delivery that reflects the needs of Key populations.
    • Manage and supervise other clinical staff at the zonal level.
    • Lead the integration of Prevention and clinical services to enhance achievement of project outcomes.
    • Conduct monthly data quality assessments (DQAs) using National and HAN CQI tools, assist in the preparation of monthly reports and provide supportive supervision to FSPs.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:

    • A degree in Medicine.
    • At least 4 years’ experience in clinical experience in HIV/AIDS care and antiretroviral treatment.
    • Excellent and proven knowledge of clinical issues and current literature in HIV/AIDS treatment.
    • Experience in training and excellent interpersonal skills.
    • Basic knowledge in Monitoring and Evaluation including data quality assessment.

    Other Competencies:

    • Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
    • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
    • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
    • Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
    • Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
    • Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

    Language Skills:

    • Excellent oral and written English communication skills.
    • Knowledge of Local Language preferred.
    • Demonstrated competency in public speaking.

    Computer Skills:

    • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
    • Other software routinely used by Heartland Alliance.

    Work Environment:

    • The noise level in the work environment is usually moderate.
    • The employee will be required to co-locate with local partners usually in the same office.
    • The employee is required to travel regularly to often insecure and limited resource environments.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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