Senior Product Manager - Onboarding and Identity at Kuda Bank

About the Role

• We are looking for an experienced Senior Product Manager to lead the Onboarding& Identity team at Kuda. In this role, you will own and drive the strategy, development, and optimization of customer onboarding processes. This includes enhancing the onboarding journey, reducing friction, and ensuring seamless account creation and upgrades.
• You’ll collaborate with cross-functional teams including Design, Engineering, Analytics and Marketing to deliver a roadmap of impactful features and experiments that improve user experience and drive growth. This is a unique opportunity to make a significant impact on Kuda’s growth and our customers’ lives.

Responsibilities

• Take full ownership of the onboarding roadmap, ensuring alignment with Kuda’s OKRs and setting a clear vision for the team.
• Lead a team of engineers, designers, and analysts, fostering collaboration and ensuring high-quality execution of the roadmap.
• Own, understand and optimize the onboarding funnel metrics, utilizing these to share performance with C-Suite executives, direct your roadmap, and identify issues.
• Discover, develop, and improve features to enhance the onboarding experience, including streamlining account creation and upgrades.
• Collaborate with internal and external stakeholders to manage product requirements, ensuring compliance with regulatory and operational standards.
• Build world-class onboarding experiments and features using data, research, and collaboration. Define methods and metrics to evaluate success and failure.
• Coordinate resources and timelines to ensure on-time delivery with the highest quality.
• Deliver features and products that create amazing user experiences and validate these with customers.

Requirements

• 3+ years of experience in product management, specifically working on onboarding journeys.
• A strong understanding of the mobile ecosystem.
• A test-and-learn mindset; you are focused on experimenting and using data to guide your decisions.
• A proven track record of delivering impactful changes and improvements.
• Comfort working with data; you can manipulate and analyze data to understand problems and measure outcomes.
• A bias for execution; you focus on defining the right MVP, making trade-offs, and shipping effective features.
• Exceptional curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success.
• Experience analyzing data from multiple sources to identify insights, pinpoint opportunities, and inform product decisions.

Preferred Qualifications

• Experience in fintech or digital financial services.
• Familiarity with African markets.
• Knowledge of KYC processes and regulatory requirements.
• Experience running A/B tests.
• Passion for user experience and a desire to build exceptional products.