Senior Network Operations Specialist at a Top Company

QUALIFICATION: 

A first degree in Computer Science, Information Technology and related disciplines (Computer Engineering, Computer with Economics/ Mathematics, Management Information Systems, and Electrical/Electronics Engineering) is required  

A post graduate degree in any related field is an added advantage
 

PROFESSIONAL MEMBERSHIP: Membership of any of the following professional bodies is an added advantage: NCS, CPN, NIM, PMI or ISACA

PROFESSIONAL CERTIFICATIONS: Possession of any of the following certifications is an added advantage: ITIL Manager, Cisco Certified Internetwork Expert (CCIE), Unified Communications Certificate (UCC), CCDA/CCDP

EXPERIENCE LEVEL: Minimum of 10 years relevant experience in IT, of which at least 3 years should be at managerial level.   

Experience in network and communications management is required.

PRIMARY RESPONSIBILITIES: 

Network Monitoring  

• Ensures operational service on the LAN and WAN network and the Extranet Gateway Infrastructure  

• Monitors network usage   

• Monitors systems performance and ensures adequate time and throughput to users  

• Maintains network servers such as file servers, VPN gateways, Network Storage systems etc.  

• Manage the day-to-day capacity and availability requirements of network services  

• Answer trouble tickets for desktop support and employees regarding network performance issues. 

• Prepares reports that show analysis of network performance  

Network Control  

• Sets up user accounts, permissions and passwords  

Network Infrastructure support and maintenance  

• Monitors all hardware components of a Bank‘s network including routers, switches, and servers  

• Maintains the network‘s authorization infrastructure, as well as network backup systems  

• Works with various equipment vendors to troubleshoot and resolve complex issues, faults and problems  

• Participates in various production-system upgrades during scheduled maintenance windows  

• Works alongside other teams (IT Architecture, Test, Service Management) as may be required Provides training and second level technical support for users with varying levels of IT knowledge and competence  

Key Performance Indicators  

• Percentage Downtime of network infrastructure  

• Quality of network service based on customer ratings  

• Level of user satisfaction with the network function & operations  

• Network uptime and downtime  

• Level of network infrastructure obsolescence  

• Ease of processing / communications

 PEROSONALITY: energetic, driven, adaptable, able to work with no supervision, team spirit, proven leadership and problem-solving skills, willingness to relocate.