Senior Human Resources and Administration Officer at Safco Mega Solutions

Location: Ajah, Lagos
Sector: Pharmaceuticals

Job Overview / Summary

• The Senior Human Resource and Administration Officer, based provides day-to-day for all administration and Human Resource systems and services at Safco Mega Solutions. The position supervises the Operations Officer.

Major Responsibilities
Human Resources administration:

• Staff salary administration and contract of employment
• Admin expenses claims processing.
• Coordinating all recruitment processes & on-boarding of new hires.
• Employee relations and conflict resolution in the group office.
• Maintaining a conducive work environment for staff.
• Managing employee database.
• Vendor management
• Managing the front office staff and facilities assistant to ensure the seamless running of the office.

The CEO’s Office:

• Providing strategic administrative support to the office of the CEO
• Calendar management for the CEO’s office
• Managing all written and verbal communication with internal and external stakeholders.
• Managing all travels plans for CEO
• Handled all on & off-site meetings, including negotiating favourable rates on behalf of the company.
• Managed the official travels, hotel bookings, visas procurement and protocol assistance for the CEO office.

Customer Relation Management:

• Resolving and redirecting customer queries
• Resolved enquiries and queries from callers and escalating to relevant departments when necessary.
• Build relationships with all customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs

Business Development:

• Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• Contacting clients to inform them about new developments in the company’s products

Other Responsibilities:

• Build good relationships with staff and suppliers
• Conduct orientation for new staff on staff benefits

Key Working Relationships:

• Position Reports to: Chief Executive Officer
• Position directly supervises: Operations Officer
• Other Internal and/or external contacts: Suppliers

Qualifications

• Education: Bachelor or Diploma in Management or related field
• Work Experience: Minimum 3 years experience in HR or Admin
• Demonstrated Skills and Competencies: Strong organizational skills, good at multi-tasking, flexible.
• Ability to communicate clearly both verbally and in writing.
• Able to work under pressure with minimum supervision. Good task prioritization skill and Good time and people management skill
• Basic computer proficiency of Microsoft Excel, Word, and PowerPoint
• Good knowledge in Thai labor law and legal concern
• Positive attitude, Excellent and team-oriented person
• Ability to work to regular deadlines and adapt to changing situations
• Excellent time management skills

Languages and Computer skills:

• Good command of written and spoken Thai and English
• Computer proficient and demonstrate skills in database management and record-keeping.
• Proficient in Microsoft Office and Excel