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  • Posted: Aug 16, 2022
    Deadline: Not specified
  • ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
    Read more about this company


    Senior Customer Finance Analyst

    Job Purpose / Mission

    • Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion.
    • This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology.
    • This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

    Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Customer engagement - Bounce backs & Repossessions for defined customers
    • Customer engagement – Customer surveys based on different parameters

    Deliverables and Activities

    • Mobile Money Development – Build Mobile Money Network in defined locations
    • Mobile Money Development – Develop and implement migration plan of new and existing customers to Mobile Money payment channels
    • Continuous improvement of Customer Finance field processes
    • Overall Responsibility for Credit performance in assigned locations

    Required Skills & Experience

    • Degree or Diploma in a relevant field
    • Knowledge of the service area geographies.
    • Skilled in both verbal and written communications.
    • Skilled in customer relations, negotiations and problem-solving.
    • Ability to establish and maintain effective working relationships with internal and external customers
    • Demonstrated high levels of maturity
    • Team player who is able to work independently
    • Demonstrated honesty and integrity.
    • Fluency in English and local language(s) in assigned region

    Highly Desired Skills:

    • Experience with excel and Powerpoint added advantage
    • Community work experience

    Method of Application

    Interested and qualified candidates should send their Application to: using the job title as the subject of the mail.

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