Senior Application Support Analyst at Alfred & Victoria Associates

Job Summary
The resource should be able to demonstrate competent IT literacy around applications and systems.

Responsibilities

• Maintain the core ERP application and other applications in the company.
• Identify and implement workarounds for customer incidents.
• Implement bugs and patches to all applications.
• Proactively enable 2nd line support to resolve incidents without undue escalations.
• Be proactive in improving monitoring, alerting and end to end testing on applications.
• Handle escalated calls 2nd level on all applications.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Implement, test and monitor required application changes in line with change implementation plans.
• Understand and comply with the IT organisation requirements, processes, procedures and policies.
• Implement, test and monitor required IT application changes in line with change implementation plans.
• Perform other duties as assigned by the line manager.

Qualifications

• B.Sc in Computer Science
• 7 years experience in application support

Key Skills & Competencies:

• Database Administration
• Listening ability and patience with users
• Customer service and relationship management
• Critical thinking skills
• Investigation and diagnostic skills
• Communication skills and active listening
• MSCE or MCP
• Attention to details
• Business awareness
• Possess technical knowledge

Desirable Certifications:

• Service awareness basically ITIL V3 or V4
• Project Management
• Master’s degree in IT
• Business Analysis
• Oracle Certified Associate (OCA)

Salary
Very Attractive.