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  • Posted: Jan 21, 2022
    Deadline: Jan 30, 2022
  • In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
    Read more about this company


    Senior Airport Services Agent

    Job ID: 2200000T
    Location: Port Harcourt, Rivers  Application Link

    Location  Kano  Application Link
    Category: Cargo & Airport Operations

    About the Role

    • We are recruiting for an Senior Airport Services Agent based in Port Harcourt, Nigeira.
    • The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

    Your specific responsibilities include:

    • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
    • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
    • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
    • Assist duty officer to handle company material and records.
    • Liaison with GHA for quick processing of hotel and transfer passengers.
    • Work with GHA and ensure smooth passenger handling.
    • Assist passengers in regards to entry requirements, visas, residence permits etc.
    • Ensure passengers are assisted smoothly through airport facilities.
    • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

    The successful candidate will have:

    • Trade or Vocational qualification
    • Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
    • Excellent communication skills with fluency in English language.
    • High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
    • DCS experience and knowledge of ticketing is an advantage for this job
    • Able to manage mishandled baggage services, including service recovery situations with customers.
    • Ideally completed courses in Passenger Handling and Customer Services
    • High level of computer literacy
    • Excellent customer focus and service delivery.

    Method of Application



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