Senior Account Manager - Retention Sales at Scope Markets Global Online Trading

Overall Purpose of Role:

• Handling the complete retention process.
• Develop a portfolio of clients to help grow the business
• Retain clients by developing a long-term business relationship

Responsibilities:

• Engage in post-sales by contacting existing clients.
• Screen potential business deals by analyzing market strategies, deals requirements and financial prospects.
• Maintain and develop relationships with existing customers in person and via telephone calls and emails.
• Act as a contact between the company and its existing and potential markets.
• Develop a portfolio of clients to grow existing business.
• Continuously seek opportunities for business development
• Provide guidance and assistance to clients on navigation of their client portal and client trading account.
• Keep clients abreast of any customer trainings and/or events.
• Any other responsibility as one may be called upon to do from time to time.
• Consistently achieve individual sales metrics.
• Develop and maintain product and execution knowledge.
• Ensure all regulatory requirements are complied with.

Skills and Competencies:

• Attention to detail
• Excellent Communication skills
• Great Presentation skills
• Good with Negotiation/ Persuasion
• Consistency
• Ability to build and maintain long term relations

Educational / Experience Requirements:

• Previous experience in a similar role with involvement in sales or business development.
• Experience of the financial industry will be considered an advantage. 
• University degree in Business Administration & Management or any other related subjects.
• Excellent command of English language, both verbal and written.
• Additional languages will be considered an advantage.
• Proficiency in the use of Microsoft Office Suite Package (Outlook, Word, Excel and Office 365).
• Proficiency in the use online trading platforms such as CRM, MT4 & MT5 will be considered an advantage

Personal Specification:

• Strong communication and interpersonal skills.
• Strong organizational and target-oriented skills.
• Strong time management and leadership skills.