Scheduling Officer at Wonder Meets and Tours Limited

Job Purpose:

• As a Scheduling Officer at Wonder Meets and Tours, you will be crucial in managing and updating guide schedules to ensure efficient tour operations.
• You will handle schedule adjustments, communicate tour details to guides, and oversee guide management, including rewards, compensation, and performance reviews.
• Your role includes collaborating with various departments to align scheduling with company goals, tracking metrics, and optimizing processes.
• By maintaining strong relationships with guides, you will contribute to delivering seamless and exceptional tour experiences for our customers.

Key Responsibilities:Scheduling (Data Entries and Management)

• Schedule Management: Use Google Calendar to manage and update guide schedules, ensuring assignments match expertise, availability, and tour type, with real-time updates for changes.
• Last-Minute Adjustments: Handle guide swaps, reassignments, and time-off requests, ensuring sufficient buffer times between tours.
• Communication of Tour Details: Ensure timely and clear communication of tour details, start times, and guest requests to guides.
• Cross-Department Collaboration: Work with various departments to align scheduling with company operations and ensure smooth workflows.
• Compliance and Policy Adherence: Manage scheduling changes in line with company policies and guidelines.
• Metrics Tracking: Track and report on scheduling metrics, including tour assignments and guide performance.

Guide Management (Assignment, Comms, Compensation, Rewards, Reviews)

• Guide Assignment and Communication: Serve as the primary contact for guides, handling scheduling inquiries and ensuring smooth tour operations through open communication.
• Compensation and Rewards: Oversee guide compensation, manage reward systems, and ensure timely distribution of incentives.
• Performance Reviews: Conduct and manage guide performance reviews, providing feedback and development opportunities.
• Training and Onboarding: Ensure guides are trained on tools like the Guide Self-Assignment Sheet and assist with onboarding new guides.
• Relationship Management: Develop and maintain relationships with Online Travel Agencies, vendors, and partners to support scheduling and operational goals.
• Process Optimization: Identify areas for improvement in scheduling processes and suggest enhancements to increase efficiency and effectiveness.

Performance Expectations:

• Maintain 100% schedule accuracy for all assigned tours, ensuring flawless execution and alignment with planned schedules.
• Efficiently manage last-minute schedule changes without disruptions, demonstrating flexibility and problem-solving skills.
• Ensure all tour guides receive clear and timely communication regarding their assignments, minimizing confusion and ensuring smooth tour operations.
• Proactively identify and implement process improvements to enhance scheduling efficiency, contributing to smoother operations and reduced downtime.
• Achieve a high appraisal rating within the first three months, focusing on the accuracy, communication, and efficiency of scheduling tasks as key performance indicators.

Requirements:

• Bachelor's degree in any discipline.
• 0-3 years of post-graduate experience in the hospitality, tourism or related discipline sector.
• Proficiency with Google Calendar, CRM and scheduling tools.
• Excellent communication and organizational skills.
• Able to work 6 days a week

Compensation & Benefits:

• Net Salary: ₦100,000/month
• Annual Leave
• Seasonal Bonuses
• 3-month probationary period, with the potential for full-time employment upon successful completion and meeting company requirements.
• Opportunities for growth and development within the company.

Challenges & Opportunities:

• Managing a fully remote team of guides with varying availability can be challenging, but also provides the flexibility to optimize schedules across different time zones.
• Effective communication with guides is crucial for smooth coordination, especially when handling last-minute changes or addressing guide-specific needs.
• This role offers the opportunity to implement new automated systems for scheduling and communication, improving both guide management and operational efficiency.