Salon Administrator & Social Media Manager at Jemi Neil Consulting

N.B: Candidate MUST reside on the island.

Our client, a reputable beauty salon is seeking to hire the services of a Salon Administrator who would also serve as a Social Media Manager. The Salon Administrator/Social Media Manager will be responsible for the salon’s day-to-day operations both online (on social media) and offline. Other responsibilities include supervising staff, scheduling shifts, promoting the salon’s services and keeping updated records of expenses and revenues. She will also help boost client satisfaction and increase revenues.

Job Responsibilities:

• Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures
• Organize employees’ shifts, considering peak times and seasonality
• Interview, hire and train salon staff in procedure, policy and health regulations
• Schedule staff to ensure adequate coverage for the salon’s needs
• Accept online appointment bookings
• Send appointment reminders
• Resolve customer complaints and provide solutions to staff disputes
• Ensure customers are served refreshments when needed
• Account for and report profits and expenses of the salon
• Prepare and maintain sales, inventory and customer reports
• Manage salon products by maintaining records of stock quantities on hand and ordering replacement items
• Business reporting
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all styling services meet high quality standards
• Maintain staff records, including salaries and working schedules
• Identifies areas of improvement within the salon and provides possible solutions
• Manage the social media platforms of the salon
• Assure that realistic and commercial targets are set and achieved
• Manage marketing and advertisements of services and generate adverts if required
• Arranges promotional activities to increase the number of customers using the salon
• Ensures achieve income targets set for the salon
• Promotes products, services, and programs
• Ensures that all equipment is clean and in working order
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Run online competitions and offer discount packages to attract new customers

Job Requirements:

• A degree in any relevant field
• Minimum of 2 years working experience
• Prior Experience in the beauty industry is a plus
• Proficiency in MS Office Packages.
• Basic Book-Keeping Knowledge
• Excellent leadership and management skills

• Verbal and written articulacy
• Attention to detail and accuracy
• Must be computer and social media savvy
• Service – Oriented Approach
• Customer orientation and ability to adapt/respond to different types of characters
• Good organizational abilities / Prioritization
• Ability to develop and maintain relationships with clients
• Analytical mindset and problem-solving orientation
• Ability to work independently and flexibly
• Excellent interpersonal and multitasking skills
• Ability to provide accurate reports