Sales Associate (Luxury Fashion Brand) at Owens and Xley

Location: Lekki, Lagos.

Salary: N40,000 to N60,000 (with commission)

The Sales Associate is the first line of contact for walk-in customers to the store. He/She will make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable  about the products and able to adequately guide the customer at all times.

Responsibilities:

• Greet all walk-in customers as they come in the store daily and ask them how they would like to be assisted.
• Check inventory and maintain the optimal reorder level daily.
• Give advice and guidance on clothes selection to customers daily.
• Answering customers’ questions daily about specific products.
• Attach price tags to clothes daily.
• Wrap dresses in the appropriate bags daily.
• Balance the cash register daily.
• Assist in daily stock count
• Assist customers with complaints or inquiries daily.
• Resolve customer complaints and challenges daily.
• Ensure the overall cleanliness of the store daily.
• Perform all other duties as assigned daily.

Requirements:

• HND or BSC in any related discipline preferably marketing, business and finance.
• 1-3 years’ experience in direct sales
• Experience in the fashion industry is a plus
• High level of professionalism
• Ability to work independently and flexibly
• Ability to work well under pressure and meet deadlines
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• Result-oriented  team player with exceptional  motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills.
• Highly organized and detailed
• Attention to detail
• Personable and approachable
• Able to work in a fast-paced environment
• Good initiative, time and stress management skills
• Excellent customer service skills