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  • Posted: May 10, 2022
    Deadline: May 21, 2022
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    In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk...
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    Room Service Waiter

    Duties and Responsibilities

    • Responsible for answering all telephone calls and prioritizing said calls.
    • Should have very good telephone etiquettes.
    • Directly involved in the order taking and order placing process while dealing withguest requestsand orders, courteously, efficiently and promptly.
    • Should have good knowledge ofroom service
    • Should be able to provide recommendations and suggestions to guests upon request.
    • Be knowledgeable of all services, facilities and products offered by thehotel.
    • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
    • Display excellent conversation skills and selling techniques at all times.
    • Pay attention to guest orders, and know themenuthoroughly.
    • Write down all information’s clearly. Highlight special requests.
    • Communicatewith the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
    • Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
    • If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
    • Ensure correctpostingin POS system for communication to the service and kitchen department.
    • Able to perform all duties and tasks per the tasks required at the outlet.
    • Assist the department to drive guest satisfaction by providing consistent guest experiences.
    • Report positive and constructive guest feedback to the manager.
    • Promptly handle guest queries, complaints and all issues in a professional manner.
    • Have the knowledge and understanding to explain and performupsellingall items offered by the department assigned as well as offering alternatives or suggestions to guests.
    • Assist in carrying out scheduled inventories of products and operating equipment.
    • Ensure that the place of work and surrounding area is kept clean and organized at all times.
    • Ensure proper appearance and grooming while on duty.
    • Perform any other assigned reasonable duties and responsibilities as assigned.

    Requirements
    Education:

    • A Degree in Hotel Management or other related fields.

    Prerequisites:

    • Ability to communicate with the guests and anticipate their needs.
    • Ability to smile and diffuse anger naturally.
    • Have an enthusiastic and positive personality.
    • Profound knowledge of customer service and of all beverage products and services.

    Method of Application

    Interested and qualified candidates should send their CV, Application Letter and Passport Photograph to: hrboltonwhitehotel@gmail.com using the Job Title as the subject of the mail.

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