Job Openings at Reposebay Human Resource Ltd

Core Functions

• Taking & processing reservations and ticketing needs.
• Sorting out any issues that may arise with bookings or reservations.
• Study & explain regulations, policies, or procedures.
• Sell tickets and reservations to clients.

Functions

• Use Global Distribution Systems in making or amending reservations and bookings.
• Providing support to customers who may need to amend or cancel a reservation.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Keep a register of all tickets from the company.
• Follow-up with reservation reminders and information to client and colleagues.
• Trace lost, delayed, or misdirected baggage for customers.
• Inform clients of essential travel information & policies, such as travel times, transportation connections, procedures, COVID-19 policies, medical and visa requirements.
• Assist with processing ticket refunds from IATA agents/partners, airlines and other 3rd parties.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Requirements

• Proven work experience as a Reservation & Ticketing Officer or similar role.
• Proficiency in Global Distribution Systems (GDS) – most especially Sabre.
• Proficiency with Amadeus & Galileo.
• Acute understanding of IATA regulations.
• Proficiency in Microsoft Office Suite.
• Proficiency with CRM, Project Management & Collaboration tools such as Trello, Slack, and More.
• Knowledge of Airline Fare rules, BSP reconciliations, Ticket Cancellations & refunds.
• Professional attitude and appearance.
• Certified Travel Associate (CTA) or Certified Travel Counsellor (CTC), preferred.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in ICAO/NCAA is a plus