Relationship Officer at Lawrence Price & Company Ltd.

Lawrence Price & Company Limited is an organization with the aim of providing business solutions to automate organizational processes.

Pay: Industry Standard – (HMO & Pension inclusive)        Deadline: April 10, 2021

Job Description/Requirements

• In this role, you will be responsible for the overall client experience with the organization and its products and services.
• You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points.
• Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.

Responsibilities

• Seek opportunities to upsell and cross sell products and services to existing clients.
• Nurture working relationships with clients throughout the calendar year.
• Track client’s processes and provide prompt assistance as and when needed.
• Acquisition of accounts, drive revenue, and customer satisfaction and growth
• Coordinate with internal teams to accomplish the work required to close deals.
• Participate in marketing events such as training seminars, trade shows, and product launch events
• Manage clients’ expectations and ensure smooth delivery of client requests
• Customer relations and Business Development.
• Build a positive and trusting relationship with customers.
• Generate ideas for meeting and acquiring new customers
• Promote good company image among customers
• Have good knowledge of competitors and come up with ways to have an edge over them.

Qualification/Experience/Skills

• Bachelor’s degree, in Business or Sales, with 5 years relevant industry experience.
• At least 5 years’ experience and proven track record in managing relationships and converting leads into sustainable sales specifically with large corporates/banking/hospitality sector/education sector.
• Demonstrate expertise in building and maintaining customer and partner relationships,
• Ability to work in a diverse environment,
• Service aggressiveness, ability to build sound relationships, professionalism, ethics and a competitive streak
• Understanding of the IT industry, particularly in the Relationship/Commercial environment
• Excellent communication skills (verbal and written), with effective presentation skills to both small and large audiences.
• Customer-centric mindset, Great problem-solving skills, Excellent people skills, Teamwork, Leadership skills
• Not more than 30 years.