Regional Quality Assurance Manager at Food Concepts Plc

Job Purpose

• To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas

Strategic Implementation

• Ensure consistent monitoring, implementation and compliance of the Business Division with relevant legislation laws.
• Implement strategic directions for Quality Assurance function for Business Division.
• Work with organisation members to audit, identify quality problems and improve operational processes.
• Investigate and diagnose quality complaints, track down components and recommend corrective actions.
• Develop and implement techniques for compiling, preparing and presenting data.

Quality Standards and Procedural Management

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP always.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
•  Ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and PX stores under his/her direct control.
• Carry out spot checks on processes and materials before clearance for use, when required.
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate reports timely to the superior.
• Whenever required, cater for regulatory activities with government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials. suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that align with the FC’s minimum supplies’ quality standards.
• Issue compliance ratings against all the company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Quality/Food Safety Compliance

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products

Reporting and Supervision

• Plan, assign and supervise Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s).
• Implement and monitor Quality/HSE Initiatives and operations.
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff.
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE.

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
   
• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

• A minimum of a Bachelor’s degree in Natural/Physical Science or Manufacturing management is required.
• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential.
• Minimum of 5 - 6 years’ experience in similar role.

Decision Expectations

• Executes and oversees inspection and testing of incoming and outgoing products to confirm quality conformance to specifications and quality deliverables.
• Analyze and investigate product complaints or reported quality issues/Safety to ensure closure in accordance with company guidelines and external regulatory requirements.