Regional Manager, Quick Service & Up-Country Locations at KPMG

Detailed Job Description

• To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations
• To exploit all possible opportunities for growth of aftersales service within the regions
• Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.
• Contribute to achieving Division’s set goals and targets
• Achieving planned gross margin for Business
• Minimize operating costs
• Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them
• Coordination and control of the regional branches and Quick service locations
• Raise performance standard
• Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.
• Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.
• Aftersales culture in Quick service and upcountry locations.
• Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.
• Effectively manage performance review process
• Improve leadership and technical skills in the region
• Build a disciplined workforce
• Inculcate ownership approach to business of all staff of the region
• Stimulate staff to top performance
• Build a winning team and service culture in Quick service and upcountry locations
• Monitor staff’s training and development needs and plans effectively.
• Improve image of brands
• Deliver against service level agreements for business
• Identify/develop new market opportunities/segments for the Aftersales & Spare parts
• Regularly scan competitive environment to ensure that our prices and service remain competitive
• Any other Duties that may be assigned from time to time

Required Qualification and Experience

• Five (5) years hands on experience
• Membership of relevant accredited professional body.
• Possession of a relevant post graduate degree is essential
• Proficiency in Microsoft word, Excel. PowerPoint
• Analytical and problem-solving skills
• Result oriented/leadership skills
• Strong Negotiation skills
• Industry / product knowledge and proactiveness
• Ability to work under pressure
• Ability to take calculated business risk/decision
• Excellent driving skills
• Report presentation skills
• Persistence/ organization skills