Receptionist at Network of People Living with HIV and AIDS in Nigeria (NEPWHAN)

Job Description

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies alongside with the office assistant.
• Maintain records and files.
• Perform all administrative work
• Vendor documentation
• Office managment.

Minimum Job Requirements

• B.Sc, HND or Diploma in Business Administration or other related courses
• 3-5 years progressive working experience
• Proficient in Microsoft Windows software, including server, office, and exchange.
• Customer service, Management and leadership skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills.
• Flexible working hours.

General Persons Specification
This includes and not limited to:

• Punctuality
• Good team worker
• Proactive
• Flexible approach to change
• Client-focused
• Attention to detail
• Professional approach
• Enthusiasm for the role.

Others:

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics.