Receptionist/Front Desk Officer at Fraser Specialist Hospital

The Role

• The Front Desk Officers responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.
• A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

• Welcome, register guests/clients and attend to them in a prompt and timely manner
• Log all registrations for the day into Microsoft Access for backup
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
• Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.
• Receives incoming communiques and forward to their relevant departments.
• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
• The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.
• Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
• Clear corporate patients to access care by collecting a referral letter monthly where applicable.
• Give credit limit to outpatients or staff when the credit limit officer is unavailable.
• Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
• Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
• Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit
• Ensure all persons not required to be in the hospital leave the building by 12 midnight.
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
• The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.