Quality Assurance Lead (Medical Doctor) at Redeemers Health Village

Job Summary

• Redeemer’s Health Village (RHV) is seeking a highly analytical, detail-oriented, and quality-driven Medical Doctor to join our team as Quality Assurance Lead.
• This role is responsible for driving quality improvement initiatives across the hospital, ensuring compliance with clinical and operational standards, identifying quality gaps, and promoting a culture of continuous improvement that enhances patient safety and clinical outcomes.

Key Responsibilities

• Lead the implementation and continuous improvement of the hospital’s Quality Management System.
• Monitor compliance with clinical protocols, policies, regulatory requirements, and accreditation standards.
• Conduct regular quality audits, inspections, and process reviews across all departments.
• Identify, investigate, and escalate quality, patient safety, and compliance issues promptly.
• Perform root cause analyses and coordinate corrective and preventive actions.
• Review clinical documentation and medical records for quality and compliance.
• Monitor quality indicators, analyse trends, and prepare reports for leadership.
• Support incident reporting, investigations, and quality improvement projects.
• Collaborate with clinical and non-clinical teams to improve service delivery and patient outcomes.
• Facilitate quality improvement training and promote a culture of accountability and excellence.

Requirements

• Medical Degree (MBBS or equivalent) with a current licence to practise.
• Minimum of 3 years’ post-qualification experience, with experience in hospital quality assurance, clinical governance, patient safety, or healthcare quality management being an advantage.
• Strong understanding of healthcare quality standards, clinical governance, infection prevention, and patient safety principles.
• Exceptional attention to detail with the ability to identify risks, inconsistencies, and opportunities for improvement.
• Ability to objectively identify and call out quality issues regardless of department or seniority.
• Strong analytical, investigative, and problem-solving skills.
• Excellent report writing, communication, and presentation skills.
• High level of integrity, professionalism, and sound judgment.
• Proficiency in Microsoft Office applications and quality reporting tools.

What We Are Looking For:
The ideal candidate is someone who:

• Has an uncompromising commitment to quality and patient safety.
• Notices what others miss.
• Is confident in raising quality concerns professionally and objectively.
• Uses data to drive decisions and continuous improvement.
• Can influence multidisciplinary teams while maintaining excellent working relationships.