Quality Assurance and Compliance Manager at Utopia Africa Concepts Ltd

Job Descriptions

• We are currently looking for a confident Quality Assurance & Compliance Manager.
• The Quality Assurance and Compliance Manager is responsible for managing and enforcing all quality assurance and compliance management operations at Utopia Media Group. The individual will play a key role in developing and implementing UMG’s quality assurance policies and standard operating procedures.

Responsibilities

• Oversee the company’s QA / QC department and ensure all employees understand and follow all standard operating procedures
• Partner with management to lead quality initiatives that develop and maintain a high performing, scalable, and compliant quality system
• Perform or oversee routine audits of compliance processes to assure accuracy and thoroughness of completion
• Investigate and resolve compliance concerns, issues, or violations
• Manage, train and develop QA / QC employees to perform in a proficient manner, providing motivation through personal example and interpersonal skills to create a cohesive unit.
• Promote awareness and responsibility through training and regular communication throughout the facility.
• Establish employee goals, monitor employee performance, and provide regular 1x1 performance feedback to help the employee succeed. Fosters a high-performance culture through active leadership and create a strong sense of accountability within the department.

Qualifications

• Minimum 2 - 3 years of QA / QC experience in a broadcast media organization.
• Strong ability to effectively present information and responds to questions from senior management, function heads, managers, supervisors and all levels of employees.
• Highly collaborative influencer who is an effective communicator and relation builder / networker.
• Ability to deliver specific organizational goals and effectively develop, grow and manage a team to achieve objectives.
• Track record of engaging teams and creating a collaborative QA / QC culture.
• Experience in statistical and analytical problem solving.
• Unassailable integrity and ethics.