Order Clerk at Sigma Consult

Location: Victoria Island, Lagos

Job Description

• We are looking for an Order Clerk to liaise with customers, document and process their orders, and ensure that the items are received on time.

Job Responsibilities

• Receive customer orders daily
• Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary
• Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly
• Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database
• Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns
• Enter order into fulfillment system for processing, including packaging and shipping preparation; verify order is correct prior to shipment
• Notify customer when order is received and shipped using the customer’s preferred contact method on each order received
• Answer customer service line and field customer questions and complaints daily.

Requirements

• High School Diploma or equivalent
• 1-2 years order clerk experience
• Excellent written and verbal communication skills
• Ability to communicate professionally with customers
• Proficient in Microsoft Office and database applications.

Salary
N80,000 / Month.