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  • Posted: May 16, 2022
    Deadline: Not specified
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  • ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
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    Nigeria Stock Control Officer

    Job Objective

    • ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
    • This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

    Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Provide excellent customer service to all ENGIE Energy Access customers at all times.
    • Attract new and existing customers to the Point of Sale
    • Supervise the movement & stock count of EEA inventory to and from the Point of Sale.
    • Provide periodic reports on customer engagement and stock count to Service Center Center Associate.

    Deliverables and Activities

    • Provide exceptional experience to ENGIE Energy Access customers at all times
    • Serve as a liaison between the customer and EEA
    • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
    • Diagnose technical issues with customer units and accessories and support the after sales service process.
    • Provide accurate product information to customers.
    • Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS).
    • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
    • Provide regular reports on sales, support, inventory, and customer data handling and management.
    • Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
    • Ensure accurate and high quality information is added into EEA data systems.
    • Help collect data on customer feedback and satisfaction
    • Escalate any unresolved issues or questions to your supervisor/ manager
    • Ensure all EEA customers have a great end-to-end customer experience

    Qualification

    • A minimum of SSCE.

    Required Skills & Experience:

    • Candidate should be fluent in English and at least 1 other local language from the region you are applying.
    • Critical thinking skills.
    • Good influencing and negotiation skills.
    • Flexibility with ability to work under pressure to meet deadlines.
    • Competent with using Microsoft Office packages, and other Google products such as Forms, 
    • Sheets, Docs and Slides etc.
    • Excellent verbal and written communication skills.
    • Team player who is able to work independently.
    • Ability to establish and maintain effective working relationships with internal and external customers.
    • Demonstrate a high level of professionalism and integrity.
    • Should demonstrate both verbal and written communication skills.
    • Should have a smartphone.

    Method of Application

    Interested and qualified? Go to Engie Africa on boards.greenhouse.io to apply

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