Nigeria Sales Manager at Fenix International

Department:  Sales & Marketing
Reporting to: Head of Sales & Marketing

Job Overview

• The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
• The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables and Activities
Key Responsibilities:

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation- Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
• Plans-Draw up weekly/Monthly route plans for the Sales Agents
• Track Sales- Track daily/weekly/monthly sales target Vs actual with the Sales Agents
• POS Location- Collaborate with Customer Experience, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

• Sales Compliance- Drive sales process compliance within clusters
• Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
• Product Choice- Ensure the right product is sold to the right customers
• Field Clinic- Participate in Field clinic activities
• Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the Sales Agents
• Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Recruitment- Regularly recruit new Sales Agents within territory
• Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings- Hold regular meeting with the RPCs
• Training- Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure- Ensure Sales Agents understanding of commission structures (Colours) and journey with EEA
• Reward- Design reward and recognition schemes for high performing RPCs
• Customer Forums- Participate in customer service forums, field clinics, weekly meetings with Service Center Associates
• Team Building- Drive #One Team goal within clusters via team building activities

After Sales Support:

• Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues- Escalate lingering issues to the Head of Sales
• Quality Check- Daily/weekly checks on quality of installations by Sales Agents
• Swap stocks- Deploy and track swap stocks and children in the territory
• Repossession- Repossess product kits from fringe customers

Stakeholders Engagement:

• Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
• May represent the business during community engagements and goodwill activities

Reporting:

• Send weekly/monthly reports on sales activities within territory using approved template

Required Skills and Experience

• BSc. Degree or Equivalent
• 2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas