Luxury Fragrance Sales Associate at Fosad Consulting

Description

• Our client is looking to hire the services of a Retail Sales Associate who will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Responsibilities
Enhance the client experience:

• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a friendly and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through in and out of home base selling:

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
• Graciously takes returns and offers options based on client’s needs
• Takes a winning approach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the various programs and opens new accounts
• Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base:

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
• Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
• Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence:

• Assists in operational tasks (actively maintains selling floor, fills in stock, cleans sample/testing rooms, returns merchandise to other departments)
• Ensures audit compliance

Contribute to team success:

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company.

Requirements

• At least an OND qualification
• Experience: 3 - 5 years
• Computer Literate
• Excellent Customer Service
• Presentable look
• Trustworthy & Diligent
• Outspoken
• Multi tasking
• Punctual with time
• Lives on the island.