Loan Collection Officer at Bytefin Nigeria Limited

JOB DESCRIPTION :

• Contacting & Interacting with Debtors via telephone:
• Collecting payment on debts
• Understanding reasons for late payment.
• Ensuring the resolution of delinquent accounts
• Tracking outstanding debts
• Plan course of action to recover owed money.
• Negotiating payoff deadlines and payment plans.
• Work closely with Team leads, Operations Manager, and Head of Operations to ensure synergy and all-time customer satisfaction while ensuring debts are being recovered and paid up.
• Adherence to call script and call center policies.
• Compile Reports
• SALARY: 50,000 Naira Basic Salary
• Performance bonus based on KPI

REQUIREMENTS:

• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
• Solid understanding of repayment schedules and bad debt management
• Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
• Negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
• Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
• To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
• MUST reside in Lagos.