Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Ibadan Electricity Distribution Company (IBEDC) Plc has expired
View current and similar jobs below
  • Posted: Feb 8, 2021
    Deadline: Feb 10, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone(Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states) We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction thr...
    Read more about this company

     

    Lead, Customer Care Regulatory

    Location: Ibadan, Oyo

    Job Description

    • To ensure all customer complaints escalated to the regulators (NERC Abuja, NERC Forum, CPCC, Ministry of Power, etc.) are resolved within the timelines stipulated to avoid any sanctions   

    Responsibilities

    • Keep abreast of all NERC regulations especially complaint handling
    • Build and maintain strong relationships with the regulators (NERC Abuja) and Forum secretaries of ALL forum offices under IBEDC franchise.
    • Attend Forum Hearings and ensure adequate representation at the Hearings.
    • Ensure full compliance to NERC rulings at the Forum Hearings to ensure decisions reached at the Hearing are well implemented within stipulated time frame.
    • Ensure timely resolution and response to customers’ complaints, enquires and requests channeled via NERC Abuja and other regulatory bodies.
    • Create and manage regulatory complaint log on CRM to track all customer complaints and resolutions.
    • Ensure regular reconciliation exercise of customers’ complaints and responses with the Forum secretaries.
    • Liaise with, and make presentations to, regulatory authorities
    • Prepare regular updates, reports, and suggest improvement on regulatory issues.
    • Execute the day-to-day operations of the unit and oversee the regulatory unit.
    • Any other assignment that may be given from time to time

    Specialization

    • Bachelor's Degree in Mass Communication, Linguistics, Social Science or Humanities (MSC is an added advantage)
    • Minimum Qualification: Bachelor Degree   
    • Required Experience: 7 - 10 years   

    Behaviour Requirements:

    • Good interpersonal, negotiation and communications skills (Good Telephone etiquette) with customers, regulators, and colleagues
    • Good oral and written communication skills.
    • Strong problem solving and analytical skills.
    • Good persuasion skills.

    Skills Requirements:

    • Understanding of the business of IBEDC and related businesses in the electricity sector.
    • Knowledge of Utilities Industry.
    • Knowledge of Utility regulatory bodies
    • Strategic planning and Business Development (services and products).
    • Strong Customer Relation Management skills.
    • Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation.
    • Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC.

    Method of Application

    Note: When the page opens, click on "Click Here to See Vacancies" and select "Lead, Customer Care Regulatory" to apply accordingly.

    Interested and qualified? Go to Ibadan Electricity Distribution Company (IBEDC) Plc on careers.ibedc.com to apply

    Learn how to get a job in any industry you want. Buy 72 Hours to The Job You Love

  • Send your application

    Back To Home View All Vacancies at ...
Never miss a job with our real-time & personalized push notification
Subscribe Now
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail