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  • Posted: May 4, 2021
    Deadline: Aug 31, 2021
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    IT Service Desk Manager

    Job ID: 96
    Department: Information Systems and Technology
    Function: Service Desk Management/Network Support
    Reporting to:  Head, IS&T
    Travel Frequency: Occassional

    Purpose of the Job

    • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

    Expected Key Results:

    • End User Satisfaction
    • Operational Excellence
    • End User Productivity

    Educational Qualifications

    • Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

    Functional Skills:

    • Experience providing superior customer service and support
    • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
    • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
    • Thorough knowledge of voice and data communications techniques and technologies.
    • Domain knowledge of Asterisk-based PBX

    Work Experience:

    • 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

    Other Requirements:

    • Knowledge of multiple desktop programs, configuration and debugging techniques.
    • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
    • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
    • Sound problem resolution, judgment and decision-making.
    • Strong interpersonal and organization skills, successful in working both independently and in a team environment.
    • Strong problem solving skills.

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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