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  • Posted: May 4, 2021
    Deadline: Aug 31, 2021
  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company


    IT Service Desk Manager

    Job ID: 96
    Department: Information Systems and Technology
    Function: Service Desk Management/Network Support
    Reporting to:  Head, IS&T
    Travel Frequency: Occassional

    Purpose of the Job

    • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

    Expected Key Results:

    • End User Satisfaction
    • Operational Excellence
    • End User Productivity

    Educational Qualifications

    • Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

    Functional Skills:

    • Experience providing superior customer service and support
    • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
    • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
    • Thorough knowledge of voice and data communications techniques and technologies.
    • Domain knowledge of Asterisk-based PBX

    Work Experience:

    • 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

    Other Requirements:

    • Knowledge of multiple desktop programs, configuration and debugging techniques.
    • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
    • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
    • Sound problem resolution, judgment and decision-making.
    • Strong interpersonal and organization skills, successful in working both independently and in a team environment.
    • Strong problem solving skills.

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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