IT (Business Applications) Associate Officer at Tongston Entrepreneurship Holdings

About the Role

The IT (Business Applications) Officer is responsible for the management and support of core business applications, including but not limited to the HR, Accounting, Customer Relationship Management Information Systems and other various business applications. This role is responsible for managing the resources (staff/contractors/vendors) that support the development, implementation, and maintenance of core business applications. This position will provide project management, relationship management, vendor management and support as required. Provides hands on application and data management support, training, and problem solving for the core business applications listed above. This position provides project management to map existing processes; lead the definition/documentation of the “future-state” processes. This position defines/documents functional requirements, business rules, metrics, and training to achieve desired operations. Interaction with management and software vendors to ensure applications meet business functional requirements.

Roles and Responsibilities

Product Development

• Develop and maintain strong working relationships with key customers (internally and externally) at all levels to understand their business drivers, requirements and deliver/promote technical solutions as appropriate for ‘improvement specifications’ for systems and application development
• Responsible to develop rollout/release plans for both new applications and upgrades to existing applications
• Ensure that the existing office and associated systems are fully functional at all times, therefore contributing to staff productivity and improving the quality of staff output
• Manages the administration, support and training for business applications

Admin

• Responsible for management of the rollout and support of desktop devices, including laptops and printers, productivity tools such as Outlook and MSOffice, and other key software such as anti-virus etc.
• Implement and maintain the Company’s wireless access solutions
• Work with other members of the IT team to ensure that interfaces with other applications and third-party products work
• Work with suppliers and customers to ensure that existing applications are optimised to meet business needs & implement new applications or new modules within existing applications
• Identify suitable new and emerging technologies, develop business cases & coordinate proof of concepts
• Provide support outside core hours for extended support during project implementations when required by the business
• Lead staff trainings and inductions on all ICT-related topics
• Email: Manage requests for G Suite and Gmail accounts; Support staff in the transition to using the G Suite programs and eliminating storing work-related files on computer or laptop or hand-held device drives and set up new users' accounts and profiles and deal with password issues

Management of Third-Party Software

• Implementation / Management / Administration / Operational Support of Third-Party Software Applications
• In-house development of Software Applications; Design, develop and implement integrations between Software Applications
• Administer client and customer database systems including students, educators, schools and customers
• Provide hosting and support for the Company’s site and other such IT platforms
• Carry out routine maintenance, monitoring and other applications related tasks and procedures
• Maintain and manage firewalls

Data

• Develop, test, implement and improve digital data collection, evaluation & analytics instruments, systems and procedures for paper-based and/or mobile data collection
• Develop training materials and provide training
• Monitor data collection progress, conduct data analysis and develop dashboard visualizations
• Develop robust data capture and utilization processes working with the research and economics team
• Develop, test and evaluate all new technology including monitoring and evaluation (M&E) systems e.g. database systems, websites etc.
• Preserving and managing a centralized data dictionary for the company
• Ensure company data architectural guidelines, principles, and standards are followed in all project milestones and deliverables

Education & Experience

• 3 years of appropriate experience supporting IT infrastructure, business, technology and service delivery, preferably with a small/medium size organisation
• Good understanding of server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
• Familiarity with data modelling, including regression models
• Experience with SQL, Tableau, SAS, and/or Python
• Document Management and Data Collection experience (2 + years)
•  CRM Implementation & management (2 + years)

Skills

• In depth knowledge of Microsoft Windows Server
• In depth knowledge of Active Directory (Design, Security and Administration)
• In depth knowledge of Messaging (MS Exchange, Archiving, Unified Communications)
• In depth knowledge of Networking technologies and concepts
• Familiarity managing enterprise-class business applications such as: Enterprise resource planning, Human resources management SharePoint, information technology service management, Customer relationship management systems, Content management, document management systems
• Good understanding of IT security and Data protection
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
• Database administration of the Company’s including day to day maintenance, troubleshooting and development
• Good understanding of Cloud and mobile technology
• Strong interpersonal skills, able to communicate across a broad spectrum of users
• Ability to manage through organizational change
• Ability to prioritise and allocate resource/effort appropriately
• Proactive team player
• Ability to manage large data sets
• Experience with training
• Experience of implementing applications for a similar sized organisation and environment.
• Project management experience through a project management life cycle
• Experience working with mobile working solutions
• Able to work with 3rd party support organisations to deliver a high level of service to users. 
• Able to liaise with both internal customers and external companies at all levels in an efficient manner
• Experience of Business process Improvement aligned to support IT implementation