Information Technology Officer at Association for Reproductive and Family Health (ARFH)

Association for Reproductive and Family Health (ARFH) is one of the leading Nigerian Non-Governmental Organizations implementing programs for improving Sexual and Reproductive Health, Care and Treatment of HIV/AIDS, Tuberculosis and Malaria, etc.  We offer professional opportunities for career advancement, good working environment and competitive remuneration.  We seek applications from qualified applicants for a five-month consultancy for the following position:

1.              Information Technology Officer – 1 Position

The I. T. Officer, reporting to the Director, Finance & Administration, will provide first and second level hardware maintenance and upgrades; ensure the reliability of the local communication system; e-mail and Internet, and take regular backups of all local data.  He/She will keep an up to date inventory of all IT hardware and software.

Specific Responsibilities:

• Provides assistance in the formulation of annual IT plan, IT maintenance schedule, IT policy review and emergency response procedures.
• Process service level agreements with IT service providers/companies.
• Implements IT security policies; effective deployment and management of anti-virus systems, fortification of Wi-Fi and souring and installation of quality software packages.
• Ensures volume licensing of approved softwares including client access licenses for servers for the organization.
• Installs and configures network devices and hardware’s for proper functioning of internet and intercom services within the office.
• Efficiently manages procurement of IT equipment including LAN/back-end infrastructure, internet subscriptions etc for the office.
• Maintains highest quality of customer services to all sections within the office and all project partners.
• Provides IT assistance during workshop, trainings and meetings as deemed necessary by management.
• Provides IT technical support services to the office by providing computer training to all end users.
• Provides support to HR activities: upload adverts, sets up laptops for employment tests, downloads and print out Cvs etc.
• Ensures effective network connection and maintains the entire local area network installed at the office including IT equipments and computer accessories/peripherals.
• Manages ARFH website upgrading, maintenance and updating activities.
• Monitors and ensures the main and back-up servers, switches, routers, wireless access points for the office internet system are functioning efficiently.
• Conducts electrical safety checks on computer equipment, ensures adequate power protection and electrical back – up needs for the office IT systems.
• Ensures timely and proper maintenance of institutional email system as well as approved group addresses on all systems.
• Provides support and procedural documentation of IT inventory including movements, additions, deletions and temporary allocations of IT equipment and relevant reports.
• Provides support in other areas including use of web based platforms, share points and introduction of new softwares and technologies.

Qualifications:

A Bachelor degree or HND, preferably in Computer Engineering, Electrical Electroni or related fileds.  Minimum of 5 years relevant working experience in the use and maintenance of office computers, operating systems, applications, and network and communication technologies in reputable NGOSs or medium sized organizations.  Well-developed investigative, analytical and problem solving skills, Microsoft, Cisco related certifications are a distinct advantage as well as knowledge of other essential office softwares.  Ability to show understanding and patience in communicating with technology users is also essential.