Information Management Associate at UNDP

Duties and Responsibilities

Scope of Work 

• Under the direct supervision of the Programme Specialist and guidance of the Community Mobilization and Reintegration Specialist and in close collaboration with the Reintegration and social cohesion team Project Team in the Sub-Office, the Information Management Associate will be required to support the implementation of the Information Management components of the reintegration and social cohesion programmes towards the following functions:

Data Entry and Management:

• Support in Identifying information and requirements for entering collected data of specific beneficiaries into the DREAM IMS data management system and moving them to the different stages: Registration; Call center; Rehabilitation.
• Ensure information accuracy and assist in the verification of accuracy of the received data into the DREAM IMS system.
• Collate and manage disarmament records and upload relevant documents/forms and assist the RSC unit to record financial information on DREAM IMS.
• Support in the management of reintegration program information (vocational skill training, micro-enterprise development training, education, health-related training).
• Close cases upon completion of reintegration.

Report Generating and Analysis:

• Support the RSC unit in the generation of reports on information from various modules.
• Monitor and evaluate data for reporting purposes.
• Analyze data to support the RSC unit to gain insights on decision-making.

Document Scanning and Storage:

• Scan, upload, and store data and related materials.
• Ensure data and materials are stored in an organized manner for efficient retrieval.

Reporting and Communication

• Prepare monthly reports on the progress made in data entry activities.
• Collate an integrated list of Voluntary Security Organizations consolidated from UNDP’s engagement with the VSO institutions, compile, verify accuracy and reliability of the reported data.
• Provide updates on any challenges or issues encountered during the data entry process.

Competencies

CORE

Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 
 

CROSS-FUNCTIONAL & TECHNICAL

Business Management

Working with Evidence and Data 

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making 

Digital Awareness and Literacy 

• Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Customer Satisfaction/Client management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. 
• Look for ways to add value beyond clients' immediate requests. 
• Ability to anticipate client's upcoming needs and concerns.

Communication

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels.

Monitoring 

• Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results. 

Technical - Finance 

Budget management 

• Ability to support budgetary aspects of work planning process, drawing and management of team budgets 

Administration & Operations

Event Management

• Support projects with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Required Skills and Experience

Education:

• Secondary Education is required. 
• University Degree in Social / Political Science, International Development, Conflict-resolution, and Peace-building or related field will be given due consideration, but it is not a requirement.

Experience:

• Minimum 6-years (with secondary education) or 3 years (with bachelor’s degree) of professional working experience in social development, community development, communication, information management and/or poverty reduction is required
• Proven experience in result-based reporting, public relations/communication.
• Proficiency in usage of computers, office software packages and advance project management software as well as in handling of web-based management system.
• Experience in good knowledge of community-based Reintegration in Northeast Nigeria, Experience in social cohesion and peacebuilding 
• Prior experience on monitoring and evaluation is an asset.  
• Past experience working with UNDP / UN is an asset.
• Experience in post conflict environment is a strong advantage. 
• Knowledge/experience of socio-economic, culture, and community development issues in the North-East Nigeria and Lake Chad Basin region is an asset

Language:

• Fluency in written and spoken English is required. 
• The ability to communicate effectively in Kanuri, Hausa, or any other local language spoken in the NE region is required