Immigration Counselling/Business Development Executive at PoiseConnect Pty Limited

About Us

PoiseConnect Pty Limited is a registered start-up Immigration/Travel Consulting firm with a core focus in the areas of Visa advice, documentation assistance, International Passport processing, Live, Study, holiday and Work Overseas Services with offices in Lagos, Nigeria and Midrand, South, Africa
Job Summary

We are hiring for the position of Immigration Counselling/Business Development Executive at PoiseConnect to lead day-to-day operations and the team of the firm

Purpose of Role

Daily oversight and effective management of operations in the Travel Center. This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers
Requirements :

• The Candidate should have a proven work experience as an Immigration/ Travel and Tour consultant.
• The Candidate should be proficient in the English Language.
• Customer-oriented approach and exemplary sales skills
• Should have sales experience in Visa and Immigration industry.
• Ability to manage crises and emergencies within and outside working hours

Perks and benefits

• Salary
• Incentives & Bonuses
• HMO
• Long Term Benefits based on performance

Responsibilities

• Deliver world-class customer experience
• Counsel & process clients for Permanent Residency, business/Work Permit, job-seeking visas, Holiday/Honeymoon visas, student visas etc. for various choice destination countries
• Support and guide all customers with their queries such as Passport, Visa & Immigration advisory
• Resolve customer issues and complaints in a creative and timely manner in order to maintain trust.
• Escalate client complaints or inquiries
• Liaise with the broader Operations team to ensure customer resolution and satisfaction
• Relate with partners to find the best solution for our clients
• Assist the team with the identification of new strategies and action plans aimed at improving customer-centric service and company growth
• Drive increased sales and reduce losses
• Effective administration and reporting
• Monitor and ensure smooth operations of all customer communication channels.
• Provide ad hoc support to the PoiseConnect team.
• Effectively utilize customer Feedback to improve our operations and internal processes where applicable.
• Any other assigned duties

Technical Skill Requirements

• Minimum of One (1)  to Three (3) years in the Immigration & travel industry.
• Good command of the English Language (Reading, speaking and writing)
• Excellent communication skills.

Personal / Behavioural Competency Requirements

• High energy levels
• People management skills
• Entrepreneurial spirit
• Team player
• Proactive and Flexible
• Data-centric
• Creative
• Willingness to learn and take on new challenges
• Organisational and Time management skills
• Key Relationships / Interactions
• Operations
• Finance
• Marketing