ICLA Team Leader at Norwegian Refugee Council (NRC)

Job Identification: 4150
Location: Mubi, Adamawa
Job Category: Information, Counselling and Legal Assistance
Job Schedule: Full time

Job Description

• All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability.
• These attitudes and beliefs shall guide our actions and relationships. 

Role and Responsibilities

• The Information Counselling and Legal Assistance (ICLA) Team Leader is responsible for overseeing direct field implementation of ICLA activities in Adamawa State, in line with NRC policies, guidelines and strategy.

Generic Responsibilities

• Adhere to NRC policies, guidance and procedures
• Oversee the provision of ICLA services in Adamawa State according to strategy, proposals, budgets and plans
• Supervise ICLA team in Mubi and ensure their capacity building and transfer of key skills 
• Responsible  contact person for all field and direct implementation activities in the area of operation
• Ensure that services target beneficiaries most in need, and explore and assess new and better ways to assist
• Contribute to protection needs and trends identification and ensure adequate ICLA response
• Liaise and collaborate with relevant local authorities and key external stakeholders
• Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and ICLA Project Manager.
• Ensure that all protection-related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator

Specific Responsibilities

• Provide oversight for the ICLA response in Mubi where ICLA operates.
• Manage, supervise and support ICLA teams through capacity-building activities and on-the-job training
• Develop, implement and oversee the activities implementation work plan in line with ICLA objectives
• Ensure standardization of activities according to the ICLA policy and handbook
• Supervise and support capacity-building activities for frontline workers and key actors
• Ensure the implementation of the safe identification reporting and referral system
• Monitor and follow-up on the quality of the services provided
• Conduct regular field visits and spot checks to ICLA field activities
• Operationalize and mainstream technical inputs from the ICLA PM, ICLA Coordinator and Officers
• Contribute to the oversight of officers
• Assess new locations for ICLA outreach activities
• Contribute to developing SOPs, checklists and relevant ICLA tools
• Oversee data management, ICLA database and documentation related to ICLA services
• Conduct regular field visits, spot checks and follow up of activities
• Coordinate externally with relevant stakeholders, host and refugee community, local authorities, humanitarian actors and local organizations
• Provide regular progress reports about the activities implemented
• Promote and share ideas for technical improvement
• Contribute to context analysis, protection needs and trends identification

Critical Interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• ICLA National Team
• Protection Coordinator
• NRC support unit
• NRC Programmes
• Relevant external stakeholders, host and refugee community, local authorities, humanitarian actors and local organizations

Education

• Bachelor’s Degree level Education in Law.

Generic Professional Competencies for this position:

• Minimum 3 years of relevant experience within the field of expertise
• Technical specific  knowledge from the humanitarian sector
• Previous experience from working in complex and volatile contexts
• Experience in working independently in a results-oriented multi-tasking and multi-cultural environment
• Experience in managing staff
• Excellent command in Microsoft Applications
• Documented technical competencies related to the position’s responsibilities
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Fluency in Hausa

Competencies:

• Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

• These are skills, knowledge and experience that are important for effective performance.

Context Related Skills, Knowledge and Experience:

• Knowledge of the context in Nigeria
• Experience with start-up activities
• Experience in coordination  of Housing Land  and Property  and Civil Documentation activities
• Political and cultural awareness and experience of working where insecurity is a major issue
• Proven skills in report writing
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods
• Handling insecure environments
• Political and cultural awareness

Behavioural Competencies:

• These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
• Planning and delivering results
• Working with people
• Communicating with impact and respect
• Analysing
• Handling insecure environments

Perfromance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
• The Job Description
• The Work and Professional Development Plan
• The Mid-term / End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework.